Upon receiving your order, we kindly request that you thoroughly inspect the items. If you happen to come across any defects, damages, or receive an incorrect item, we urge you to get in touch with us without delay. This will enable us to assess the situation and take appropriate measures to rectify the issue.
Unless the following conditions are proven applicable, all sales are considered non-refundable: the item is defective, or the item is damaged.
Our refund policy spans 30 days, affording you the opportunity to request a refund or exchange within this timeframe after receiving your item. Regrettably, if more than 30 days have elapsed since your purchase, we are unable to provide a refund or exchange.
To request a refund, contact us at firstname.lastname@example.org. Upon approval of your request, we will provide you with guidelines on how to proceed with this matter. In the event that you need to initiate a return or exchange during the refund process, kindly note that you will be responsible for covering the shipping expenses associated with returning the item.
All shipping costs are non-refundable. Should a refund be issued, please note that it will not encompass the expenses incurred for shipping and return shipping. Kindly be aware that items returned to us without prior refund request will not be acknowledged. Requests for refunds will exclusively be entertained from the individual who initially made the purchase.
Upon receipt and examination of your item, we will promptly inform you of its status, including whether it has been approved. Subsequently, if the refund request has been granted, the reimbursement will be processed automatically through your original payment method. It’s important to keep in mind that the timeframe for your bank or credit card company to finalize the refund is variable and might require some time.